Customer FAQ – Frequently Asked Questions
Still have questions? Before contacting us you might want to look through the questions and answers in this section.
Please click on the questions in order to read the answers.
How can I place orders?
Which method of ordering is best for me?
Questions regarding individual orders
What is the order procedure?
What preliminary information is needed for an offer?
Accepting the Result and Quality Control
How is quality ensured?
How do I receive the results?
How great is the risk that the results do not meet my expectations?
What does an order cost?
How and when do I receive the invoices?
Questions regarding the Self-Service Marketplace
How do I place an order?
How can I determine who is allowed to participate in my survey?
Which URL do I use to login as a client?
How long does it typically take before I receive my completed order?
How do you process my order?
I am not a company. Can I place orders being an individual?
Accepting the Result and Quality Control
How can I assure that the results (texts and translations) meet my requirements?
What do I do if I am not satisfied with the results (texts and translations)?
How can I be sure that the texts I receive do not violate someone’s copyrights?
How do I receive the results (texts and translations) of my order?
What is the cost of my order?
How can I obtain a receipt about payments I have made as well as invoices?
What Payment Methods can I use?
About Us ArtsNPrints (a unit of Newtech)
Who are we?
We are quick developing and forward thinking Signage/Product manufacturing group based in Bangalore, India and operating in PAN India. We are independently owned with several in-house designing and production facilities, nothing is outsourced, allowing us to offer our customers with products that were previously inaccessible to the general public. Signage section is operated by the ArtsNPrints (a unit of Newtech), an online retailer and manufacturer of ready-made and custom signage.
What do we do?
We specialize in affordable & innovative commercial signage & successful outdoor marketing solutions. We cater to all individuals and businesses alike offering all sign & photo printing solutions for private sellers, agents, builders, owners/occupiers, trade people, homeowners, charity groups, schools, universities, hospitals, hotel, restaurant commercial construction & industrial markets.
How do I get in contact with you?
The easiest, quickest and most efficient way is to WhatsApp on +91 9036882889 or via email firstname.lastname@example.org
We do accept wholesale, reseller or agent related orders.
How durable are the signs/products I have bought and will they last?
All our signs/products are made with a rigid and exterior grade substrates. Designs & artwork are either printed directly on the substrate, or as vinyl prints, Screen Prints, Digital Eco Solvent or Solvent Prints and in some cases vinyl overlay lettering depending on the nature of the design and product at the time of manufacture in accordance with our production Processes. All materials used are from reputable suppliers with many years in the industry stocking only the best media such as 3M, Oracle & Avery to ISO standards and certification. It is not uncommon for our products to last many years out and about. Many factors affect the longevity of the signage itself. Although rugged, property signs/products should not be mishandled, abused or come in contact with harsh chemicals and extreme environments for prolonged periods of time. If you require products with extended life, please ensure you contact us before so we can clarify.
How do I check your website & how are your products organized?
For most of our products, they are organized by category title i.e. for Sale Signs, For Lease Signs, and Open House Signs etc. Each of these categories usually has a certain number of designs within. Each design is also known as a ‘product’. The details such as the text, phone number, URL of each product can be customized to suit your individual preferences. These details are usually entered into the available fields. These details will use to custom manufacture your sign using our state of the art equipment. ArtsNPrints
Some products have customizing options, while others do not, as these are usually fixed designs, such as “Danger – Keep Clear”. Most fixed designs can usually be customized anyway via a ‘blank’ template that exists in almost every category.
Do you offer custom signage if I cannot find a template to suit me?
Although our signs/products have been created by our expert designers who seem to know what ingredients are needed to make an impact, there is sometimes a need for our more experienced users to bring their own creativity to the table and share with us their pre-designed artwork. We offer a ‘print only’ service for experienced graphic designers and marketing companies, who have their artwork ready.
Do you provide accessories and other signage equipment?
Yes. Many of our products are compatible with our wide range of accessories for many different scenarios and applications. These are located on our accessories page. While we regularly update this category, there may be some items that may not be listed. Please contact us directly and we can provide you with further information. Our signs/products have been designed in such a way that make them easy to handle and install. Where large and bulky accessories such as oversized timber framing, metal posts and custom install gear cannot be shipped, these items are common everyday products that can be purchased at any hardware store.
How do I place an order?
The easiest and quickest way to obtain a sign or a product is by browsing the left hand category column, selecting any product you see within our store, add your custom details and make payment. You will automatically be registered at the time of ordering where billing and shipping info will be asked.
Do I have to register to order a product?
Fortunately, Yes. This allows us to better cater to your needs and allows your account information to be easily accessed by you, without the need to re-enter billing and shipping info. We will also keep you updated of relevant news and important changes to the site. By registering on our site, you will also gain access to our downloadable ‘goodies’ area where you can view advanced information, application instructions, and guides to help you make the most of your signs and products
How much information/text am I allowed to enter for my sign/product?
A good idea is to use the existing product photos as a guide when deciding how many lines of text, or number of characters to enter into the custom fields. A rule of thumb to consider is that the more information and characters that you enter, the smaller the text will become when the final product is produced. Our designers individually look over every order that comes through and if something looks out of place or won’t work well, we will let you know. This is rarely an issue, unless you enter the story of your life in the boxes provided. Be sure to enter clear and concise information, using the bullet points of the product photo as an indicator, as you will have a far better chance of your sign being seen and having the impact it was designed to have. Our designers have done the hard work for you when our templates were originally created, so you just need to add the details you need. You can experiment with text layout and do not have to follow the exact wording layout of the designs themselves.
Can I place an order and pay over the phone?
Due to the nature of sign/product design and the correct information needed, we ask that all orders to be initially placed online as all text and template data is passed onto our design team.
We need to ensure that the text you require customized, is entered via the form so that the correct data is passed through our design tool systems. This also helps with keeping us efficient so we can have your ArtsNPrints
signs/products designed promptly. By all means, you may contact us at anytime if you require help or clarification with ordering and you can pay via credit card over the phone for an order that you have already submitted.
How long does it take for my signs/products to be made?
At Arts N Prints Online.com, we are quick….super quick. Probably quicker than anywhere else as we work around the clock in our factories, manufacturing signs 24Hours a Day / 7 days a week, for Indian businesses & homes, so your sign is most likely going to be made while you sleep. In short, you can expect your sign to be made within 3 or 4 days after Design approval & payment has been received for your order. If you need better indication as to when your sign/s will be ready, please feel free to contact us.
What will the final product look like?
Your sign/product will be made with blistering quality and eye popping perfection. It will look like the product template design you see on your screen, only better. As your monitor is most likely a back lit display, you will tend to see some artifacts or inconsistencies on screen, however this will certainly not be the case when you receive your signs/products. They are made with the utmost quality all the time, every time. Depending on the product being ordered, most products are a gloss, matt or a satin finish.
How accurate are the colors I am seeing on screen?
We have made every attempt to keep our colors as universal and standard as possible so that they can be viewed correctly on a wide array of computers and devices. If you require absolute color critical applications, please contact us via our contact form, so that we may send you a sample color of what it is you request. If you have custom artwork with specific pantone colors, please send to us separately.
I am still confused as to how my signs/products will look, what do I do?
Our designers know what looks good, what works and what doesn’t. When you provide us with your custom details, our design team will use their discretion to produce something that is going to make sense to all who see it. (Unless you specify otherwise). This is what you pay us for if you still don’t like that arrangement, you can request a design proof after you have placed an order. In this instance, we will halt production of your sign until you give us the green light and are happy with us to proceed
Note: When requesting a proof, there may be further delays in the manufacture of your order. As our designers work closely with our production team, we will still need to get your final approval when a design proof is requested by you.
We are currently working on new online design tools that will allow all signage to be customized and viewed on screen exactly as intended, so you can see your design in real time, prior to manufacture.
What are the signs/products made out of?
Depending on the product ordered, the signs/products themselves are made up with more than one material and more than one method.
All property signs are made with 5mm Mutilate polypropylene board, ( real estate sign board). Superior Outdoor Ink Technology is used to complete the process and in some instances, over laminate materials are further used to protect the signs themselves. Die Cut vinyl text may also be used with some products. In any instance, the durability and life of the signs will exceed the required application. For a more detailed description of our sign/product substrates and their specifications please visit our Sign/Product Materials Guide
I am not sure how big the letters/text will be? ArtsNPrints
To give you an indication, a 90cm x 60cm sign is about as big as a standard movie poster (give or take). We are sure almost everyone has seen one of these before. You can expect similar text. Headings usually measure about 80-100mm high and designed to be viewed from across the street and beyond. If you populate your sign design with considerable amounts of text, yes we may still print it, but may only be noticeable when the sign is viewed from close by.
Can I amend the layout, color and styling of the product templates?
Unfortunately not. However, the good news is that you can choose a different template which will most likely include the title and color/s you need. For example, you cannot customize the heading of a ‘For Sale’ sign to be a ‘For Lease’ heading instead. Please choose a ‘For Lease’ template if For Lease is your requirement. (It’s like asking for a vegetarian pizza, without any vegetables, but adding bacon)
How do I send you my custom design, PDF, JPG, AI, EPS or hand drawn sketch that I’ve made?
For all custom design orders, please use the contact form. Here you can upload your files for us to have a look at. We accept most formats including .PDF, .JPG, .AI, .EPS, .SVG, .GIF, .DOC, .PNG, .TIF
I want to add photos to my sign/product. How do I upload them?
Firstly, you need to choose a product/template that makes use of photos.
You will notice that all photo design templates have an upload file/s field on the product page. Simply browse and attach any file/s here and this will attach to your order.
Please note: Only certain formats may be uploaded, i.e. .JPG, .PDF, .EPS, .AI, .DOC, .GIF, .SVG, .TIF. Please ensure you upload using one of these formats otherwise errors may occur.
Is there a size limit for uploading files?
If you require photo signage, for best results, please ensure you upload files that have a minimum of 150dpi (dots per inch). Your images will be resized to accommodate the design template that you choose. Although we can accept file sizes produced from even the most advanced cameras, we ask that you keep your files smaller than 8megabytes. (8MB). If the images you are using were captured using an advanced camera such as a Canon 5D Mk1, Mk2, MK3 or Eos 1D Series or any Nikon Pro series device, you may want to resize your images prior to upload, as these devices produce overly large sized files.
We ask that you reside your images first, but If you really need to send us such large files, we ask that you use our FTP server. We will not retouch any photos or files. Automatic brightness levels and Auto corrections may be applied in some instances to ensure images are printed as intended.
How do I ensure my images will print with high quality?
By sending us high quality images to begin with, we can then ensure that these will print with clarity and sharpness. A high quality image for the purposes of large format signage is probably not a photo that was taken using an iPhone or camera phone. Although these devices are great, and we sometimes print files from these, we do not recommend them. They do not possess the inherent capabilities for large scale photo sign work. Photos using camera phones will produce considerable noise (grain) and undesirable artifacts. The best way is to provide images to us are ones that were captured using either an SLR camera or even a smaller point and shoot camera. You may want to consider using the services of a real estate photographer for best results. We can recommend a suitable photographer in your area by contacting us.
What are the best file format settings/sizing to use when preparing my photos?
If you are using photo editing software such as Photo shop, Adobe Bridge, Light room to prepare your images then you may already have some prior knowledge up your sleeve. For best results from us, preparing ArtsNPrints
your artwork/images by saving your files in .JPG, .TIF, or .PDF format using CMYK settings with a minimum resolution of 150 DPI will ensure that your photo/s are going to really pop and print correctly. Please note: Every photo template on the product page shows the actual size in centimeters (CM) of the individual photo insets. By sizing your images to these dimensions ensures we do not crop your images. For example, if the design uses 2 x 420mm x 300mm photos, you would want to size your images to these dimensions @ 150 DPI. If you send us images where the orientation is not correct (Landscape vs Portrait), then your images will not be able to fit into the allocated design correctly. For using portrait style images with photo signs, please ensure you select a template that makes use of Portrait style images.
I am not that tech savvy with software, Can I still upload my files?
Of course! Our design team examines the file/s that are uploaded with your order and oversees the accuracy and quality that can be achieved. If any images are not up to speed and unacceptable for printing (which is not often), we will contact you and may ask you to provide replacement images.
What payment methods do you accept?
Currently, our preferred method is Google pay, PayTM, PhonePe, PayUMoney, CCavenue, SBI, Karnataka Bank Ltd., It is the quickest and more secure method of payment that integrates with modern shopping cart systems, such as the one we are now using. We are also one of the first merchants in India to offer the newly adopted EazyTap™ credit card payment system which is utilized for our walk-in-store sales. We do also welcome Direct Deposit & Credit Card over the phone. Our payment systems are likely to be upgraded in the near future to allow for further options.
When will you receive my payment?
Orders will not be shipped until all items are paid for and payment received. PayUMoney/Google pay /pay TM/PhonePe is an instant payment method and thus the quickest method available with us. If you are paying via direct deposit, please note that in some instances it may take up to 48hrs for payment to be received.
If your sign/products are urgent, please contact us to verify that we have received your payment so we can rush your order along to our production team.
Shipping & Delivery
What method/s do you use for shipping?
We use a few. It really is dependent on the product you choose. You will see the type of shipping arrangement being used when you are completing your order. In most instances, we use India Speed Post Regular, Registered and Express delivery for objects less than 1m in length. For items larger than 1m, we will engage our preferred Courier/s who deliver our products safely and securely. For courier deliveries, we keep the tracking number/Ref No. on hand to monitor your parcel and pass this onto you for your convenience to help you keep track personally. For Metropolitan Bangalore deliveries, one of our staff members may drop off the item to you directly to minimize any delay.
I want discounts…Can you combine shipping?
Yes. Definitely. The great news is that if you purchase multiple items of the same product, we can reduce the rate of shipping as well as receiving a further discount for ordering in bulk on most products.
Example. You may purchase 1 x Safety Signs @ 15.00 INR. each, with 8.00 Postage charge. If you purchase 10 x Safety Signs, you will only be charged 12.00 INR each (8% discount on this product) and shipping is only 12.00 INR in total on this bulk order. ArtsNPrints
Do you have any FREE Shipping setup?
Yes we do. Some items have FREE shipping but all orders over 10,000 INR in value are
Entitled to FREE shipping anyways.
I placed an order for a large quantity of items and now I am being charged a really high rate of shipping. Why is this?
Don’t panic…In some instances, if you place a large order or unconventional quantities for a product, our system may not recognize this as a genuine transaction and return erroneous amounts. At this point, you can do one of 2 (two) things: A) You may continue to place the order and any difference in actual amount will be adjusted or refunded to you upon manual processing or you may contact us directly to inquire so that we can allocate the correct amount of shipping to you. Our shipping rates tend to use the built in India Speed Post calculators but if the order is too large for India Speed Post, then our alternative carrier will be used.
Can I have my sign/s or Products sent to a colleague or friend?
Yes of course. This is a normal occurrence. Be sure to edit your shipping info in your account information or at the time of ordering clearly stating the name, company, address and contact phone number for the individual who is intending to receive the item.
When will I receive my sign/s or product order?
Normally, after our fast manufacturing times, we will endeavor to have your sign or product shipped off right away. Provided your order is ready, we will usually get parcels out on the same day or following morning. If you have made an order late afternoon, then it may be possible that your sign is shipped out the following afternoon or the next available working day. The reason this may occur is that certain couriers tend to have a fixed run where they make morning pickups only from our factories. To ensure you get your property signs when needed, please allow ample time ahead to allow for logistics and handling. Although we manufacture fast, we really do wish that everyone could do the same.
I need my sign or product urgently, what can I do?
If you have ordered a sign package under 1m and you are in a metro area where India Speed Post express delivery is available, then good news! We can offer express delivery on all products
Do you deliver anywhere in India?
YES. There is no area that we have been unsuccessful in delivering to as yet. We have customers in Outback India, remote locations, rural and regional locations as well as neighboring islands without any hassles. If you have any specific delivery requirements, please advise us so that we may pass this info onto our courier drivers who always endeavor to deliver our signs and products in a timely, safe and secure fashion.
Do you deliver internationally?
Yes, we do. If you require international shipping, please contact us.
Do you offer Pick-Up?
Yes we do. Our customer pickup service is by appointment only to ensure you do not unnecessarily wait and that your product is ready and awaiting your collection from our warehouse. Depending if the item is a ready-made sign/ products or a custom sign/products, Pick -Ups can normally be made within 12-48 Hours of time of ordering.
When will I be able to make a pick-up if I choose the Pick-Up option?
Signs that are designated for pickup, normally take 1 business day to be made available at our nominated locations. Depending on our work processes, signs may be made at one of our factories and then shipped ArtsNPrints
out via our dispatch warehouses. Our main pickup location is located in our NEWTECH BUSINESS CENTER, No.341, 1st Floor, 1st Main, 6th Cross, 1st Stage, Peenya Industrial Area, Bangalore – 560058, Above Shiva Hotel.
What are your trading hours?
Putting it simply, we are 24 hours. / 7 days a week. Our sign production facilities are pumping around the clock constantly manufacturing your orders. Our Online Store is always available and naturally, never closes. Pickups are available from working days. For all other times, prior arrangements will need to be made with us and at the discretion of Property Signs & Product management.
Are you open during Public Holidays/Festivals/Xmas/Diwali etc.?
Our production facilities and working team are pumping 365 days a year. While we endeavor to keep our doors open as wide as we can, there are times during public holidays that shipping may be delayed slightly due to carriers not being able to cater during these times.
This is out of our control. All signs & products are sent out on the next available working day of our shipping partners.
How do I Install the signs/products I have bought?
With order we will be providing fitting screws
Do you offer Installation?
At this stage, we cannot offer high end installation services directly. The good news is that we are starting shortly
I received my sign/s or product and realized I used the wrong details, can you help?
Yes we can. Not all is lost. To save you headache, time and money, please report the problem to us via our contact page and one of our skilled team members will provide you with the quickest and most cost effective remedy. This option will highly depend on the nature of the problem but we have many innovative ways to fix any signage problem.
I still have yet to receive my order, do you offer parcel tracking?
We endeavor to ship all property signage and graphics/ products out as quick as we can.With our usual 24 hour turnaround time and in-house manufacture of all our products, you can be sure you are getting the speediest service available and most likely quicker than any other shop can offer. All smaller signs/products and items are sent via registered post with India Speed Post while larger products are sent via our preferred couriers such as DTDC, Couriers, Professional Express, DHL etc. In all instances where an item is traceable, we will retain the reference number and pass it onto our customers as required. This may be done automatically by our system. In most cases, we find that our signage/products tends to arrive before the item becomes traceable in online tracking systems as there is usually a delay while parcels are scanned through depots. Shipping may take anywhere between 1-3 days to arrive to you depending on your location. Remote/outback locations can expect between 4-9 days. Please ensure someone is available to either receive or sign for your parcel, or available to collect your items from your nearest post office if you have received a red and white India Speed Post parcel pickup. ArtsNPrints
Do you offer graphic design services?
While all our templates and designs are easy to navigate, giving you the freedom to find a Sign/product to suit any application, there may be instances where you already have your own artwork and design ready to go. Please use our contact page to send us any artwork directly. If you are an agent or reseller, please read this first
Can I make special requests & change the layout of the sign designs?
You do not necessarily need to make a special request. You will find that all our sign design templates are many and varied. You can simply choose a different design, or start with a blank design if you need something quite customized.
What is the largest sized sign you can make?
We can make some pretty big stuff. It is more than likely that this type of work will supersede the common needs of many customers, but if you would like us to take on a new type of challenge and have a specific request, then we will gladly consult with you.